1. Introduction
Welcome to Esyntia. These Terms of Service govern your use of our MVP development services. By engaging our services, you agree to these terms.
2. Service Plans
Esyntia offers two primary service plans:
One-Time MVP Development
A single payment for the complete development of your Minimum Viable Product (MVP). This includes all agreed-upon features and functionalities as specified in the project scope.
- Fixed price based on project requirements
- Clearly defined deliverables and timeline
- Complete ownership of the final product
- Post-delivery support as specified in the agreement
Continuous Development Subscription
A monthly subscription service that provides ongoing development and improvements to your product.
- Monthly billing with transparent pricing
- Ability to pause development at any time
- Cancel anytime with no long-term commitment
- Continuous improvements and feature additions
- Regular updates and communication
3. Project Delivery
Our commitment to delivering quality MVPs:
- We follow industry best practices for development
- Regular progress updates throughout the development process
- Collaborative approach with client feedback incorporated
- Quality assurance testing before delivery
- Documentation provided for all delivered code
4. Subscription Terms
For our Continuous Development Subscription:
- Billing occurs on a monthly basis
- You may pause your subscription at any time, which will temporarily halt development work and billing
- You may cancel your subscription at any time with no penalty
- Upon cancellation, you retain full ownership of all work completed up to that point
- Minimum notice period for changes to subscription status: 7 days
5. Intellectual Property
Upon full payment (for one-time projects) or during the active subscription period, you receive full ownership rights to the developed product. We retain the right to showcase the work in our portfolio unless otherwise agreed upon in writing.
6. Client Responsibilities
To ensure successful project delivery, clients are responsible for:
- Providing clear requirements and timely feedback
- Making timely payments according to the agreed schedule
- Reviewing and approving deliverables within specified timeframes
- Providing necessary access to systems or third-party services required for development
- Ensuring they have proper rights to any content or assets provided for the project
7. Limitation of Liability
Esyntia will not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of our services. Our total liability for any claims under these terms shall not exceed the amount paid by you for the services in question.
8. Changes to Terms
We may update these terms from time to time. We will notify you of any significant changes and provide you with the opportunity to review and accept the updated terms.
9. Contact Us
If you have any questions or concerns about these terms, please contact us at ashutoshb456@gmail.com.
10. Privacy Policy
At Esyntia, we take your privacy seriously. This policy outlines how we collect, use, and protect your information.
Information We Collect
We collect information that you provide directly to us when:
- Creating an account or filling out forms
- Communicating with us via email, phone, or messaging
- Subscribing to our services
- Providing feedback or participating in surveys
How We Use Your Information
- To provide, maintain, and improve our services
- To communicate with you about your project
- To process payments and manage your account
- To comply with legal obligations
- To monitor and analyze usage patterns and trends
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
We may use third-party services to help deliver our services. These third parties have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us using the information provided in the Contact Us section.
11. Refund Policy
Our refund policy is designed to be fair to both our clients and our business.
One-Time MVP Development
- Initial deposit (typically 50%) is non-refundable as it secures our resources for your project
- If you cancel before project completion, you will receive a prorated refund based on the work completed
- If we fail to deliver according to the agreed specifications, you are eligible for a full or partial refund based on the circumstances
- Refund requests must be submitted within 14 days of the final delivery
Continuous Development Subscription
- We do not provide refunds for subscription payments for work already completed
- You can cancel your subscription at any time to prevent future billing
- If you are unsatisfied with the work delivered in a billing cycle, contact us within 7 days to resolve the issue
- In the event of service interruption on our part, we may offer credits or partial refunds at our discretion
Refund Process
To request a refund, please contact us at ashutoshb456@gmail.com with your order details and reason for the refund. We will review your request and respond within 5 business days. Approved refunds will be processed using the original payment method whenever possible.